EU Regulation 181/2011 on Coach/Bus Passenger Additional Rights Applicable to Journeys Greater Than 250km
In addition to the core rights the following rights are applicable to regular services where the scheduled distance is greater than 250km.
If you have booked/undertaken a bus/coach journey greater than 250km and feel your rights have been infringed you must in the first instance direct your complaint to the transport operator, preferably within 2 months of the date of travel. If you do not receive a reply or are dissatisfied with the response, you may appeal to the National Transport Authority. To ensure efficient consideration of your complaint it is important that a copy of all correspondence between you and the transport operator be forwarded to us. You should retain the originals of all correspondence.
Various alternatives for refund or rerouting must be offered in case of delay or cancellation
Compensation of up to 50% of the ticket price, if your journey was cancelled or delayed for more than 2 hours and you were not offered the choice of re-routing or reimbursement of the ticket price
Adequate assistance (meals, drinks, snacks, accommodation) in cases of cancellation or delay
Compensation and assistance in case of death, injury, loss or damage to luggage caused by accidents
Non-discriminatory access for disabled and mobility impaired passengers, information in accessible format on ticket price, accessibility and journey information, assistance in stations and on board the train for disabled and mobility impaired passengers at no additional cost
