The National Transport Authority is advising Irish Ferries passengers due to sail from Ireland to France on the WB Yeats ferry in July 2018, to check if they will be affected by the cancellations announced on Friday 20 April.
Consumers affected by these cancellations should, in the first instance, contact Irish Ferries on 00 353 818 300 400 or email customersupport@irishferries.com. If you are not happy with its response you can contact the National Transport Authority on 00 353 187 98300 or email complaints@nationaltransport.ie
The National Transport Authority is the designated National Enforcement Body for Maritime Passenger Rights in Ireland under EU Regulation 1177/2010, we can confirm that passengers are entitled to an alternative sailing at the earliest opportunity, under comparable conditions and at no additional cost or a full refund.
We have an information booklet for passengers which details their rights when travelling by Sea and Inland Waterway – Information for passengers on their rights when travelling by sea and inland waterway.
Further Information is available in the Passenger Rights section of the NTA website, at the following link – Maritime Passengers Rights.