Dublin Bus have a list of their most Frequently Asked Questions on their website.
Due to the type of complaint, under EU passenger rights, a refund or compensation cannot be given for this type of issue.
Complaints regarding on board facilities, down/upgrades, parking & billing disputes are not covered under the EU Regulation EU 11772010.
You must contact the operator directly.
We would recommend reaching out to the operator first to speed up the complaint process.
Maritime operators must be afforded the opportunity to resolve complaints directly with the passenger. Therefore if you have not already done so, please submit your request to your maritime carrier first (most maritime carriers provide information on how to do this on their websites). Air carriers should then be given a reasonable timeframe to respond (4 – 6 weeks). In the event that no reply or a dissatisfactory reply is received, then the request should be escalated for the attention of the NTA.
For the sake of clarity this office is the enforcement body for complaints arising from:
Because you did not embark or disembark from Ireland, please contact the authority in the country of embark/disembarkation.
Under EU Passenger Rights, arrival on time would deem this case invalid. Unfortunately we have to reject this case.
Under EU Passenger Rights, since a refund was already given from the operator, no more compensation is due.